ISO

ISO 9001:2015

In 2004, Vision Control and Automation received its ISO Certification to be used as a framework for continuous quality improvement for the company.

Petty believes they have adopted a unique implementation of the ISO system, “ Within ISO, you will find there are not a lot of musts. They just give you guidelines and you can do as little or as much as you want.”

The ISO system has become an important part of our business culture. Petty believes they have adopted a unique implementation of the ISO system.“ Within ISO, you will find there are not a lot of musts. They just give you guidelines and you can do as little or as much as you want,” said Petty.

Vision Control & Automation associates are introduced to the system on their first day of work as part of a detailed orientation program established for all associates.

A Quality Management System has also emerged within Vision Control & Automation that focuses on ongoing process improvements. It has created a quality-driven environment and encourages associates to be involved in the development and improvement of daily procedures. There is a system for reporting and resolving any opportunities for improvement within the company. These occurrences are entered into a database and evaluated on a monthly basis.

“ISO makes us accountable for what we say we are going to do and also allows us to evaluate processes on an ongoing basis,” said Petty. “Each opportunity for improvement is reviewed and addressed by a manager. In addition, if multiple, similar, opportunities for improvement occur, we issue corrective action.”

VCA takes our responsibility to ensure superior quality and customer service seriously and our ISO Certification is a great example of our commitment to those principles.