At Vision Control & Automation, our entire business is built around providing superior customer service and support.

Our goal as a distributor is not only to deliver quality products on time, but also to help reduce your overall operating costs and increase productivity.

Vision Control & Automation
(800) 760-7648

Emergency Service Hotline

At Vision Control & Automation, we are dedicated to helping you become more competitive and profitable. We understand that downtime can be a tremendous cost that directly affects the bottom line of customers. That is why we offer a 24-Hour Emergency Hotline.

The 24-Hour Emergency Service Hotline is an emergency voicemail that sends an immediate page to one of our knowledgeable, application oriented engineers.

“When we receive a page, we immediately check the message and contact the customer to see what we can help them with,” said Tom Zymanek, Director of Warehousing.

Customers can contact us for replacement products and equipment failures. Recently, a customer in Green Bay called the Emergency Hotline at 2:30 a.m. because they had a machine malfunction and needed to replace a SICK-Optic photo eye. Fortunately, we had the part in stock, so the warehouse manager went to the Appleton location at 3:00 a.m. to process the order and credit card.

“When someone calls the Emergency Hotline, we try our best to find a solution for them. Sometimes the solutions is finding a part; Other times, it is having an engineer assist with an equipment failure,” said Zymanek.

For 24-hour emergency support, a customer can call 1-888-776-3070